Design Leader for complex organisations.
I improve how organisations work by enabling better decision-making and execution — through tools, processes, and ways of working.
My work sits between research, strategy, and leadership.
I help people make sense of complexity — and move from fragmented efforts to coordinated action.
“You can’t fix a broken journey with better screens.”
Explore how this works in practice →
Redefining hiring across 400,000+ applicants
Rebuilt hiring workflows to improve fairness, alignment, and candidate experience in a complex organisation.
How I create impact
Design Operations
Establishing structures that enable teams to operate effectively at scale
Leading research that informs strategy, aligns stakeholders, and drives confident decisions
Coaching teams and enabling others to contribute to meaningful change
Learn moreResearch & Strategy
Learn moreLeadership & Enablement
Learn moreHow I lead and create impact
Beyond deliverables, I focus on how teams work, align, and grow.
My leadership approach is grounded in systems thinking, facilitation, and building trust across disciplines.
Proof & Recognition
Speaking
Speaker at industry events, academic programs, and design leadership forums
Learn moreWriting
Contributor to Touchpoint Magazine and Medium on service design and research practice
Learn moreMentoring
Top 1% mentor on ADPList with 3000+ mentorship minutes
Learn moreCertifications
Design Leadership (Maven), OKR Practitioner, SAFe Product Manager
Learn more„He is an impressive and thoughtful researcher, and the research has produced important insights into a rapidly changing world of older people and shopping.“
Let’s build something that works
If you’re working on complex challenges around research, design, or organisational alignment, I’d be happy to connect.
Roman Schoeneboom
Email me
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