Work
Selected work focused on aligning organisations, enabling better decision-making, and driving transformation through design.
12+ years
Cross-sector design practice
60+
Projects, programmes & initiatives
125+
Workshops, training & facilitation sessions
6+
Product ownership & operational leadership roles
Strategic proposals & pitches
20+
Mentoring & Capability spt.
ongoing since 2016
Practice areas
Service design & transformation
Designing and evolving services inside complex organisations — from early framing to operational delivery and organisational adoption.
Workshops & facilitation
Designing and facilitating collaborative sessions that help teams align, prioritise, and move complex work forward.
UX research & insight practice
Turning research into actionable understanding through fieldwork, synthesis, journey mapping, and collaborative analysis.
Training & mentoring
Supporting growth through teaching, coaching, and long-term mentoring across junior, senior, and leadership levels.
DesignOps & capability building
Building structures, playbooks, systems, and operational practices that help teams scale design work sustainably.
Product & organisational delivery
Working across product ownership, strategic proposals, stakeholder alignment, and cross-functional implementation.
12+ yrs
Cross-sector design practice
60+
Projects, programmes & initiatives
125+
Workshops, training & facilitation sessions
Strategy → Delivery
From proposals and framing to operational execution