Insights
Perspectives and contributions shaping how I think, work, and lead — across writing, speaking, mentoring, and facilitation.
Beyond project work, I actively develop and share perspectives on design, systems thinking, and leadership.
These contributions take different forms — from writing and speaking to mentoring and facilitation — and reflect how ideas are explored, tested, and applied in practice.
15+
Publications across design, leadership, and human behaviour
20+
Talks and conference presentations (150–750 attendees)
125+
Workshops facilitated across teams and organisations
3000+
Minutes of mentoring and coaching conversations
Areas of contribution
Different ways I explore, share, and apply ideas in practice.
Recent talk
Quiet Power — Thriving in DesignOps when no one notices (Yet)
EnterpriseUX 2025 · Amersfoort (NL)
A lightning talk on making invisible work visible, building credibility, and designing systems that scale across organisations.
Latest publication
Redefining the Candidate Experience at Switzerland’s Second-Largest Bank
Transforming a legacy hiring system through service design — aligning teams, simplifying complexity, and shaping a more human, candidate-first experience.
Featured in Touchpoint, Issue 16.3 — “Business Transformation by Design”, as a six-page case study.
Facilitation preview
Scaling service design through structured facilitation
Designed and facilitated a scalable training and workshop model that embeds service design practices, aligns stakeholders, and supports better decision-making across teams.
Participant perspective on a hands-on service design workshop.
From research to journey mapping, the session helps teams identify pain points, align on insights, and turn ideas into actionable service improvements.
628
Colleagues trained across the organisation
8.07
Outstanding ROI of time, rated by participants (584 resp.)
2x
Increase in Service Design knowledge
£214k+
Potential savings vs. external training